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Hotel-Management Assignment Sample

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Assignment sample solution of HTL1001-Introduction to Hospitality Management

As a future hotel manager, you are tasked with creating a comprehensive plan to improve guest satisfaction at a mid-range hotel that has been receiving poor reviews regarding customer service, cleanliness, and overall guest experience. The hotel is located in a competitive urban area and has a mixed clientele of business travelers and leisure guests. Describe the key operational areas you would focus on to improve customer satisfaction and discuss how you would implement changes to address these issues. Additionally, how would you measure the effectiveness of your actions, and what strategies would you use to ensure long-term success in maintaining high guest satisfaction levels?

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