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Hotel-Management Assignment Sample

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Assignment sample solution of SITXCCS015 - Enhance customer service experiences

Q.1 Listed below are the common methods of compensating dissatisfied customers.
Describe each method of compensating dissatisfied customers listed below in 50 words or more.

Q.2 Review The Continent Hotel’s Customer Service Standards Policy and Procedures from the link below:

Customer Service Standards Policy and Procedures

https://thecontinenthotel.precisiongroup.com.au/resources/policies-and-procedures/customer- service/

Answer the questions below about special needs, customs and practices of social and cultural groups based on the document accessed.

  1. 1
  2. 2

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