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Assignment sample solution of SITXCCS016 - Develop and manage quality customer service practices

Access the Complaints Handling Policies and Procedures found in the link below:

Complaints Handling Policies and Procedures

https://thecontinenthotel.precisiongroup.com.au/resources/policies-and-procedures/customer- service/

Answer the questions that follow on policies and procedures for handling complaints and disputes of customers.

Access the Handling Complaints section of Complaints Handling Policies and Procedures provided to answer the question below.

a. Identify the policy statement for handling complaints.

  1. 1
  2. 2

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