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Hotel-Management Assignment Sample

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Sample Solution for SITXCCS014 - Provide Service to Customers

The Continent Hotel is a 4-star premiere hotel in Australia. Access the following sections of The Continent Hotel Staff Handbook found in the link below:

  • Pricing Policy and Procedures;
  • Refunds and Cancellations Policy and Procedures;
  • Quality Policy and Procedures;

The Continent Hotel Staff Handbook;

[https://thecontinenthotel.precisiongroup.com.au/policies-and-procedures/human-resources];

Complete the table below by identifying the following for each area of customer service:

  • [Policy statements];
  • [Procedures]
  1. 1
  2. 2

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