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Sample Solution for BSBOPS304 - Deliver and monitor a service to customers

Answer the following question related to assisting customers with special needs.

  1. 1
  2. 2

Hospitality Assignment Sample

Q1:

Answer :

List the five principles that must be followed when serving customers with special needs. 

  • Respect.
  • Patience
  • Welcoming attitude
  • Courtesy  
  • Desire to help

Q1: Complete the table below. In your own words, briefly explain how to correctly respond to customers with each of the special needs outlined below. Each response must be in 30 words or more.

Answer :

Special Needs

How to Correctly Respond to Each Need

Visually impaired or low vision

 

Speak directly to the customer and identify yourself. Offer assistance with reading materials or navigating the space. Always clarify before helping them appropriately. Be clear and describe surroundings. Allow them to have a service animal if required.

Deaf or hard of hearing

 

Use written communication or sign language if necessary for people who are deaf or hard of hearing. Make sure clear lip-reading and face them when speaking. Be patient and use gestures to support understanding.

Physical disabilities

 

Offer assistance with mobility or tasks if needed for people with physical disabilities. Do not ouch their device without their permission. Ask the customer how they prefer to be helped and respect their preferences. Maintain eye contact as well.