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Sample Solution for SITXCCS016 - Develop and Manage

Explain how the following internal and external environmental changes within the hospitality industry might impact planning for quality customer service.

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Hospitality Assignment Sample

Q1:

Answer :
Change Impact on customer service planning
Changes in the competitive environment

 

Need to innovate and improve service offerings to maintain competitiveness.

Economic climate

 

Adjust pricing, cost management, and service levels based on economic conditions.

Introduction of new technologies or equipment

 

Training staff, updating service processes, and enhancing service efficiency.

Management changes and organisational restructures

 

Possible shifts in service priorities, staff roles, and communication channels.

Recruitment practices

 

Ensuring the recruitment of staff with the right skills and attitudes to maintain service quality.

Trends in customer service preferences

 

Adapting services to meet changing customer expectations and preferences.