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Sample Solution for SITXMGT004 - Monitor work operations

1. Describe the following three (3) sustainability considerations for frontline operational management. Answer in 150-200 words.

  • Relationship between operational efficiency and financial sustainability
  • Ways of minimising waste in the relevant work context
  • Social responsibilities of the operation

 

2.  A. Outline seven (7) workplace problems from an operational and customer service perspective that you need to identify and analyse

B. Outline seven (7) short-term actions to resolve immediate problems at the workplace.

C. Discuss the methods to identify problems for long-term impact and appropriate solutions or suggestions for reducing these problems. Write your answer in 100-150 words.

  1. 1
  2. 2

Operations Assignment Sample

Q1:

Answer :

Sustainability considerations for frontline operational management is as follows:
Relationship between operational efficiency and financial sustainability

Operational efficiency means doing work in the best way, using fewer resources and time. When a business works efficiently, it saves money and does better. This helps the business make more profit and stay financially strong.

  • Ways of minimising waste in the relevant work context

Minimising waste means using only what’s needed and not wasting anything. This can be done by using less material, recycling, and making sure workers are trained to avoid mistakes. It also helps to keep machines working properly and check how much is being used.

  • Social responsibilities of the operation

Businesses have a responsibility to treat people well. They should make sure workers are paid fairly and work in good conditions. Businesses should also care about their working and services and the environment and try to reduce their impact on it.

Q1:

Answer :

2.    Seven workplace problems from an operational and customer service perspective are:

 

  • Poor Communication
  • Slow Response Time
  • Staff Shortages
  • Inadequate Training
  • Quality Issues
  • High Employee Turnover
  • System Failures

 

Seven short-term actions to resolve immediate problems at the workplace are:

  • Provide Quick Training
  • Hire Temporary Staff
  • Improve Communication
  • Offer Discounts
  • Reassign Tasks
  • Fix Technical Issues
  • Set Clear Priorities

Methods to identify problems for long-term impact and appropriate solutions or suggestions for reducing these problems are:

  • Surveys and Feedback: Regularly gather feedback from employees and customers to identify recurring issues.
  • Track Trends: Analyse trends in sales, complaints, and customer satisfaction over time.
  • Employee Performance Reviews: Conduct regular performance reviews to identify areas of concern.
  • Audit Systems and Processes: Regular audits can reveal inefficiencies or gaps in operations.
  • Monitor Customer Complaints: Track common customer complaints to spot recurring issues.
  • Invest in Employee Training: Ensure ongoing training to address skill gaps and improve service.
  • Upgrade Technology: Regularly update systems and equipment to reduce technical problems.